CANCELLATION POLICY - GROUP GUIDED TOURS
in case of cancellation please contact info@florence-museum.com.

If the cancellation is communicated to TuscanyAll at least 9 days prior to the date of the tour, penalty charge will equal 10% of the gross total.
If the cancellation is made from 8 to 4 days prior to the date of the tour, the penalty charge will equal 30% of the gross total.
For cancellations that are made less than 3 days prior to the date of the tour, the penalty charge is 100% of the price paid.

CANCELLATION POLICY - PRIVATE GUIDED TOURS
in case of cancellation please contact info@florence-museum.com.

From booking to 4 days before the day of the tour, cancellation penalty is 30% of the gross total.
For cancellations that are made from 3 days prior the day of the tour, cancellation penalty is 100% of the gross total (price paid is NOT REFUNDABLE).

Special Cancellation Policy for the Vasari Corridor Guided Tour
If the cancellation is communicated to TuscanyAll 8 days prior the date of the tour, penalty charge will equal of 10% of the gross total. If cancellation is communicated to TuscanyAll from 7 days prior to the date of the tour, penalty charge will equal 100% of the gross total.